MTN customers anger was mostly due to the silence or non-satisfying reasons from the operator. Some times statements from MTN officials saying the issue comes from a fiber optic cable cut in Tanzania, other times blaming their 3G network upgrade.
Some subscribers claim the voice communication is also faulty. MTN has to deal with the increasing number of 3G users since the introduction of unlimited data plan for only 21,000frw /month.
RURA, the regulator, might consider taking action against MTN if customers keep experiencing the poor delivery.
MTN CEO had a press conference today, blaming the shortage on several cuts of the EASSy (Eastern Africa Submarine Cable System) cable causing MTN to loose 80% of its international capacity. Before, some outages experienced by some data users were due to the upgrade of 3G network, the CEO assured. He finally promised that a compensation will be provided to all data users after the upgrade.
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